Through testing and analysis of results, CompassCare Pregnancy Services of Rochester, NY, developed the Linear Process Service Model for pregnancy care centers. They took some of the typical problems centers face -- that they themselves were experiencing -- and asked, "What methods work better than others?"
For instance, they noticed they had an overall no-show rate of 50% on scheduled appointments, but some of their receptionists were more successful than others. What were they doing differently? After testing a successful "script" for a month, their no-show rate fell to 15%. Now they guide each woman through a 15-step process that ensures their needs are met and that the Gospel is presented.
CompassCare is "a Christ-centered agency dedicated to empowering men and women to erase the need for abortion in NY and the nation and to serve those who have been affected by it." To understand how the linear process differs from the more common "global" approach, contact Jim Harden, president of CompassCare, and ask him to send you the Optimization Tool White Paper and Benchmarks for Success. Find out how your center can reach the right women (those “high-risk” of having an abortion), at the right time, and in the right way.
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